Reference

Terms That Govern Your Account With Us

Using novabet88 means you agree to the terms set out here — covering account eligibility, how we handle your data, and what applies under local law. Access and eligibility depend on local law and are available where local law permits.

Jurisdiction-dependent accessAccount eligibility rulesData handling policyCookie and tracking noticeContact rights for account holders
novabet88 Terms That Govern Your Account With Us
REACH OUR TEAM

Contact Us About Legal or Account Queries

If a term is unclear or you need to raise a legal concern about your account, our support team handles these directly. Reach us through the channels below and we will respond as promptly as we can.

Team online

Live Chat

Start a live chat session from any page on the platform. This is the quickest path for account-related legal questions, including eligibility and access queries.

Email Support

Send detailed legal or data-related requests to our support email. We handle written requests for account data, term clarifications, and formal complaints through this channel.

Account Help Centre

Log in and navigate to the Help section of your account for self-service options, including how to request data access or raise a concern about account status.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We take the handling of your account information seriously. Here is what we do and who to contact when you need to act on your rights.

Data We Collect and Retain We collect account registration details, transaction records including Touch 'n Go eWallet and GrabPay activity, and session data. Retention periods follow applicable local legal requirements.
Cookies and Tracking Our platform uses cookies to maintain your session, remember account preferences, and measure how pages are used. You can manage cookie settings through your browser at any time.
Account Security Practices Account access is protected by password and OTP verification. We do not store full payment credentials — your Boost or GrabPay PIN stays within those providers' own systems.
Requesting Changes or Access To request a copy of your data, correct account details, or ask us to delete information, contact support via live chat or email. We will confirm receipt and respond within a reasonable period.

What You Asked About Our Legal Terms

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them. Players in George Town and across Malaysia ask these regularly — here are straight answers.

Access depends on local law and is available only where local law permits. You are responsible for confirming that using an online casino platform is lawful in your jurisdiction before opening an account.

We hold your registration details, login history, transaction records, and any correspondence with support. You can request a summary of this data by contacting us through live chat or email.

Submit a deletion request via our support email or live chat. We will verify your identity against the account, process the request, and confirm once complete, subject to any legal retention obligations.

Our terms apply to your novabet88 account regardless of payment method. Touch 'n Go eWallet and Boost transactions are also subject to those providers' own terms, which sit alongside ours.

We may suspend or close accounts where eligibility cannot be confirmed or where activity breaches our terms. Where possible, we will notify you, but immediate action may be taken in serious cases.

We post updates on the platform and may notify you via your registered contact details. Continuing to use your account after a notice period means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.